Privacy Policy

1. Preliminary

This Privacy Policy sets out how Clear Focus ADHD Clinic (“we”, “us”, “our”) collects, holds, uses, discloses, and protects Personal Information in accordance with the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (“APPs”).

By accessing this website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

In this Privacy Policy, “Personal Information” and “Sensitive Information” have the meanings given to them under the Act. “Website” means this website operated by us.

3. Collection of Personal Information

We collect Personal Information only where it is reasonably necessary for our functions or activities. The Personal Information we collect may include identifying information, contact details, information submitted through website enquiry or booking forms, and technical data relating to website usage.

Where relevant to the provision of counselling or related professional services, we may collect Sensitive Information, including health information. Sensitive Information is collected only with your consent or where otherwise permitted or required by law.

Personal Information is collected directly from you unless it is unreasonable or impracticable to do so.

4. Manner of Collection

Personal Information is collected through lawful and fair means, including through your use of the Website, submission of online forms, communication with us by electronic or other means, use of online booking or telehealth platforms, and interaction with cookies or analytics technologies used on the Website.

5. Purpose of Collection and Use

We collect, hold, and use Personal Information for the primary purpose of providing professional services, responding to enquiries, managing appointments and communications, maintaining client records, meeting legal, ethical, and professional obligations, and improving our services and Website.

We will not use Personal Information for a secondary purpose unless that purpose is related to the primary purpose and you would reasonably expect such use, or where consent has been obtained, or where required or authorised by law.

6. Disclosure of Personal Information

We do not sell or trade Personal Information.

Personal Information may be disclosed to third parties where such disclosure is reasonably necessary for the operation of our business, including to service providers who assist with practice management, telehealth delivery, website hosting, or information technology support. We may also disclose Personal Information where required or authorised by law, including to regulatory or government authorities.

We take reasonable steps to ensure that any third party to whom Personal Information is disclosed handles that information in accordance with applicable privacy obligations.

7. Overseas Disclosure

Some third-party service providers may store or process Personal Information outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure compliance with APP 8 or rely on an applicable exception under the Act.

8. Storage and Security

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal Information is stored using appropriate administrative, technical, and physical safeguards, having regard to the nature and sensitivity of the information.

9. Access and Correction

You may request access to the Personal Information we hold about you and request correction of that information if it is inaccurate, incomplete, or out of date. Requests must be made in writing. We will respond within a reasonable period and in accordance with the Act.

10. Cookies and Website Analytics

The Website may use cookies and analytics tools to collect information about how users interact with the Website. This information is used to improve website functionality and user experience. You may disable cookies through your browser settings, however this may affect website performance.

11. Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and this Privacy Policy does not apply to them.

12. Complaints

If you believe that we have breached the Act or the APPs, you may make a complaint by contacting us using the details below. We will investigate the complaint and respond within a reasonable time.

13. Amendments

We reserve the right to amend this Privacy Policy at any time. Any amendments will take effect upon publication on the Website.